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Referral Programme

Refer a Friend — Terms & Conditions

When a friend takes a new connection on your Customer ID, you both get a discount — and you earn points plus an entry in the router draw.

বাংলা English

Last updated: 5 September 2026

1. Who can take part

  • Any active SaltSync Internet customer can take part.
  • Your referral code is your own Customer ID (SS-XXXX) — there is no separate code to collect.
  • Only SaltSync customers can take part in the programme.

2. How to refer

  • Give your friend your Customer ID, or send them the share link from the "বন্ধু আনুন" page in the Care portal.
  • Your Customer ID must be given while the connection is being taken, before installation.
  • A referrer cannot be added after installation. A request made once the connection is live will not be accepted — there is no exception to this.

3. What you get

A set number of days after your friend's connection goes live, all three land on your account together:

  • A bill discount — a percentage of one month's bill, held as credit
  • Points — according to the package your friend takes
  • A draw entry — one

The points for each package and the current discount rate are shown on the "বন্ধু আনুন" page in the Care portal. Credit on your account is settled against your next bill or advance renewal.

  • Two discounts will not be applied to the same billing cycle. Refer several people and the discounts apply across consecutive cycles — none of them is lost.
  • The credit applied in a month never exceeds that month's bill; the remainder carries forward.

4. What your friend gets

  • A discount on one month's bill, deducted from the advance.
  • Fewer months of advance than the standard — first time only. Normal terms apply from the next renewal.
  • Free installation from a given package price and up; below it, a discount on the installation fee.

5. What points can be redeemed for

  • The reward list and the points each one costs are shown in the Care portal; the list changes from time to time.
  • Points can be redeemed once a minimum balance has been reached.
  • Redeeming spends the points. Save them up if you want a larger reward.
  • Points cannot be redeemed while your own bill is outstanding.
  • Rewards are limited to SaltSync's own products and services. Under no circumstances is cash, bKash or a bank transfer given.
  • Routers are subject to stock. The model may change; an equivalent alternative will be offered.

6. Router draw

  • The draw is held once every three months, and one winner receives a router.
  • Each successful referral in that quarter is one entry — the more you refer, the better your chances.
  • The draw date is announced in advance and the draw is held in public (broadcast on SaltSync's Facebook page).
  • The winner's name and partial Customer ID are published with their consent.
  • Entries belong to that quarter only; they do not carry over.

7. Point validity

  • Each point is valid for a fixed period from the date it was earned. The balance does not expire all at once — points earned on a given day stay valid from that day.
  • You are sent an SMS before points are due to expire.
  • The expiry date of every point is visible in the Care portal.

8. When a referral does not count

  • A request to add a referrer ID after installation.
  • Where the referrer and the new customer share an address, building or ONU.
  • Someone who closed a SaltSync connection recently does not count as a "new customer" (phone number and NID are checked).
  • More than a set number of referrals on one Customer ID in a month may be held for verification.
  • Any referral made with incorrect or false information.

9. If a connection is cancelled or refunded

  • If the referred customer closes their connection within the stated window, the points for that referral are withdrawn from the referrer's balance. If the balance is short, nothing further is recovered.
  • The value of referral benefits received is deducted when an advance is refunded.
  • Closing the connection before the stated period is complete adds the waived installation fee to the final bill.
  • A router received as a reward is non-returnable. However, closing the connection within the stated window of receiving it adds the router's value to the final bill.

10. General

  • SaltSync reserves the right to change these terms or to end the programme at any time.
  • Points and credit already earned are not cancelled — they remain usable for their validity period.
  • In the event of a dispute, SaltSync's decision is final.
  • The programme applies within SaltSync's service area.

For the current rates, the point table and today's reward list, see the "বন্ধু আনুন" page in the Care portal. For any question, contact SaltSync support.