At the office
Pay by cash or card at our counter, 10:00am – 6:00pm, Saturday to Thursday. Bring your Customer ID or the registered mobile number — a printed receipt is issued on the spot.
বিল পেমেন্ট
Pay your internet bill
in under a minute.
Your SaltSync broadband bill, paid from wherever you are — Customer ID in, amount out, settled with bKash, Nagad, Rocket or a card. No login, no app to install, no queue.
Posts to your account automaticallyA suspended line comes back on its own once the payment lands — no call needed.
Receipt by SMSEvery payment gets a transaction ID, and the full history stays in your portal account.
Pay ahead if you want toAnything above the current due sits as advance balance and adjusts against next month.
Pay your bill
SecureStep 01
Customer ID
Step 02
Review
Step 03
Pay
SS-
আইডি খুঁজে পাচ্ছেন না? বিলের এসএমএস বা care.saltsync.com-এ পাবেন, নয়তো কল করুন 09638-666999
From your wallet
Internet bill by bKash, Nagad or Rocket
Prefer to pay from the app itself, or from a phone without internet? Send it to our payment number with your Customer ID as the reference — it posts to the same account.
From the bKash app
- Open bKash and tap Payment.
- Enter the SaltSync payment number shown here.
- Type the amount from your bill.
- In the reference field, write your Customer ID — SS-XXXX.
- Confirm with your PIN and keep the Transaction ID.
No internet? Dial *247#
- Dial *247# and choose Payment.
- Enter the payment number, then the amount.
- Enter your Customer ID as the reference.
- Enter your PIN to confirm.
- Note the Transaction ID from the SMS.
Wallet payments made this way are matched by the reference, so they can take a little longer to appear than paying through the form above. If it has not shown up on your account, call 09638-666999 with the Transaction ID and we will post it.
Other ways to pay
Not online? Also fine
The online form is the fastest route, but nobody has to use it.
Bank transfer
For business and enterprise accounts paying on invoice. Use the invoice number as the reference so the payment reconciles against the right account.
From the portal
Sign in at care.saltsync.com to see the full billing history, download past receipts and pay without typing your Customer ID each month.
After you pay
What happens next
/ 01
Payment posts
The amount is credited against your Customer ID as soon as the gateway confirms it — you do not need to send anyone a screenshot.
/ 02
Line restores
If the connection was suspended for non-payment, it comes back automatically once the payment is posted.
/ 03
Receipt arrives
A confirmation SMS with the transaction ID goes to your registered number, and the receipt is stored in your portal account.
/ 04
Something off?
If the amount looks wrong or the payment does not show up, call the hotline with your transaction ID and we will trace it.
Billing questions
Before you call us
What internet packages does SaltSync Internet offer?
SaltSync Internet offers multiple internet packages with different speeds and pricing to meet residential and business needs. Visit our Internet Packages page for updated plans and offers.
Is SaltSync Internet truly unlimited?
Yes, all SaltSync Internet packages come with unlimited internet usage, subject to a fair usage policy to ensure optimal performance for all users.
How can I pay my SaltSync Internet bill?
You can pay your SaltSync Internet monthly bill through online payment methods, mobile banking, or by visiting our local office, depending on your area.
Why is my internet slow and how can I fix it?
Slow internet speed may occur due to router issues or network congestion. Restart your router first. If the problem continues, contact SaltSync Internet customer support for technical assistance.
How do I contact SaltSync Internet customer support?
You can contact SaltSync Internet customer support via phone, WhatsApp, or through the support section on our official website.
How long does it take to get a new internet connection?
A new SaltSync Internet fiber connection is usually installed within 24 to 72 hours, depending on location feasibility and technical availability.
Does SaltSync Internet support BDIX and local servers?
Yes, SaltSync Internet provides optimized access to BDIX and local content servers in Bangladesh, ensuring faster speeds for local websites, YouTube, Facebook, and streaming platforms.
Is SaltSync Internet good for gaming and streaming?
Yes, SaltSync Internet offers low-latency fiber internet suitable for online gaming, HD streaming, YouTube, Facebook, and OTT platforms in Bangladesh.
বাংলায় সাধারণ প্রশ্ন
বিকাশ, নগদ বা রকেট দিয়ে বিল কীভাবে দেব?
ওয়ালেট অ্যাপ বা USSD থেকে আমাদের পেমেন্ট নম্বরে টাকা পাঠিয়ে রেফারেন্সে কাস্টমার আইডি (SS-XXXX) লিখে দিতে হয়। রেফারেন্স না দিলে টাকা কোন অ্যাকাউন্টে যাবে সেটা বোঝা যায় না।
কাস্টমার আইডি কোথায় পাব?
SS-XXXX ফরম্যাটের আইডিটি বিলের এসএমএসে, ইনভয়েসে এবং care.saltsync.com-এর ড্যাশবোর্ডে থাকে। খুঁজে না পেলে রেজিস্টার্ড নম্বর থেকে ০৯৬৩৮-৬৬৬৯৯৯-এ কল করুন, ঠিকানা বললেই আমরা বের করে দেব।
লাইন বন্ধ হয়ে গেছে — বিল দিলে কি চালু হবে?
হ্যাঁ। বকেয়ার কারণে বন্ধ থাকা সংযোগ পেমেন্ট অ্যাকাউন্টে পোস্ট হওয়ার সাথে সাথেই স্বয়ংক্রিয়ভাবে চালু হয়ে যায়। কিছুক্ষণের মধ্যেও না এলে ট্রানজেকশন আইডি নিয়ে হটলাইনে কল করুন।
কয়েক মাসের বিল একসাথে অগ্রিম দেওয়া যাবে?
যাবে। বর্তমান বকেয়ার বেশি যা দেবেন তা অ্যাডভান্স ব্যালেন্স হিসেবে জমা থাকে এবং পরের মাসগুলোতে সমন্বয় হয়।
টাকা কেটে নিয়েছে কিন্তু বিল আপডেট হয়নি — কী করব?
ওয়ালেট বা কার্ডের কনফার্মেশন এসএমএসে যে ট্রানজেকশন আইডি আসে সেটি রেখে হটলাইনে জানান। গেটওয়ের সেটেলমেন্টে মাঝে মাঝে দেরি হয়; আইডি পেলে আমরা পেমেন্টটি খুঁজে আপনার অ্যাকাউন্টে বসিয়ে দিই।
বিল নিয়ে কোনো প্রশ্ন? সরাসরি কল করুন
Billing help, same number.
Wrong amount, a payment that has not shown up, or a plan change mid-cycle — the hotline handles billing as well as faults, around the clock.