Frequently asked
Everything, answered.
Packages, coverage, installation, IPv6, billing — the questions we get on the phone every day, written down so you do not have to make the call.
13 questions
What internet packages does SaltSync Internet offer?
SaltSync Internet offers multiple internet packages with different speeds and pricing to meet residential and business needs. Visit our Internet Packages page for updated plans and offers.
Is SaltSync Internet truly unlimited?
Yes, all SaltSync Internet packages come with unlimited internet usage, subject to a fair usage policy to ensure optimal performance for all users.
How can I pay my SaltSync Internet bill?
You can pay your SaltSync Internet monthly bill through online payment methods, mobile banking, or by visiting our local office, depending on your area.
Why is my internet slow and how can I fix it?
Slow internet speed may occur due to router issues or network congestion. Restart your router first. If the problem continues, contact SaltSync Internet customer support for technical assistance.
How do I contact SaltSync Internet customer support?
You can contact SaltSync Internet customer support via phone, WhatsApp, or through the support section on our official website.
How long does it take to get a new internet connection?
A new SaltSync Internet fiber connection is usually installed within 24 to 72 hours, depending on location feasibility and technical availability.
Does SaltSync Internet support BDIX and local servers?
Yes, SaltSync Internet provides optimized access to BDIX and local content servers in Bangladesh, ensuring faster speeds for local websites, YouTube, Facebook, and streaming platforms.
Is SaltSync Internet good for gaming and streaming?
Yes, SaltSync Internet offers low-latency fiber internet suitable for online gaming, HD streaming, YouTube, Facebook, and OTT platforms in Bangladesh.
How do I choose the best ISP in Khulna?
Check four things: does the provider run its own network or resell someone else's; does it peer at more than one national internet exchange; is IPv6 included rather than sold as an extra; and who actually answers the phone at midnight.
What is BDIX, and why does IX peering matter?
BDIX is an internet exchange — a neutral facility where networks in Bangladesh interconnect directly, so traffic between two local networks never leaves the country. It is not a cache. We peer at more than one national exchange, so more local networks sit one short hop away.
Does every package include IPv6?
Yes — native dual-stack IPv4 + IPv6 on every package, from our own allocation, at no extra charge. It is what makes remote CCTV access, gaming and reaching home devices from anywhere work without paying for a public IPv4 address.
How quickly can I get connected?
Where fiber already runs past your address, a new connection is usually live within 24 hours of your application. Check your area first.
Is there a data limit or FUP?
No. Every package is unlimited with symmetric upload, and the speed on the price list is the speed we provision.
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Still not answered?
The hotline reaches the NOC directly, 24 hours a day — the same engineers who run the network, not a script.