Frequently asked
Everything, answered.
Packages, coverage, installation, IPv6, billing — the questions we get on the phone every day, written down so you do not have to make the call.
5 questions
How do I choose the best ISP in Khulna?
Check four things: does the provider run its own network or resell someone else's; does it peer at more than one national internet exchange; is IPv6 included rather than sold as an extra; and who actually answers the phone at midnight.
What is BDIX, and why does IX peering matter?
BDIX is an internet exchange — a neutral facility where networks in Bangladesh interconnect directly, so traffic between two local networks never leaves the country. It is not a cache. We peer at more than one national exchange, so more local networks sit one short hop away.
Does every package include IPv6?
Yes — native dual-stack IPv4 + IPv6 on every package, from our own allocation, at no extra charge. It is what makes remote CCTV access, gaming and reaching home devices from anywhere work without paying for a public IPv4 address.
How quickly can I get connected?
Where fiber already runs past your address, a new connection is usually live within 24 hours of your application. Check your area first.
Is there a data limit or FUP?
No. Every package is unlimited with symmetric upload, and the speed on the price list is the speed we provision.
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Still not answered?
The hotline reaches the NOC directly, 24 hours a day — the same engineers who run the network, not a script.